Privacy Policy

Last updated: 18 May 2026

This Privacy Policy explains how Alpine Apartments collects, uses and protects personal information when you use our website: https://www.betwsaccommodation.co.uk/

Alpine Apartments provides accommodation in Betws-y-Coed, including self-catering apartments and B&B rooms. The website includes information about our accommodation, contact details, and links to make bookings through Supercontrol or other external booking services.

1. Who we are

This website is operated by:

Alpine Apartments
Station Rd
Betws-y-Coed
LL24 0AE

For privacy queries, please contact us at: escape@betwsaccommodation.co.uk

2. What personal information we collect

We only collect personal information that you choose to provide to us through the website.

When you use our contact form, we collect:

Your name
Your email address
Your phone number
The details of your enquiry

We do not ask you to provide sensitive personal information through the website.

3. How we use your personal information

We use your personal information to:

Respond to enquiries sent through our contact form
Provide information about our accommodation
Help with booking-related questions
Keep a record of correspondence where needed
Manage and improve our customer service
Comply with any legal or regulatory obligations

We do not sell your personal information.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

For contact form enquiries, we usually rely on legitimate interests. This means we use your information in a way you would reasonably expect, such as replying to your enquiry about our accommodation.

Where your enquiry relates to a possible or existing booking, we may also rely on contract or steps taken before entering into a contract.

Where we need to keep certain information for legal, accounting or tax reasons, we may rely on legal obligation.

5. Bookings through Supercontrol

Bookings are handled through embedded or external links to Supercontrol.

When you make a booking, you may be taken to a Supercontrol booking system or an embedded booking form operated by Supercontrol. Any personal information you provide during the booking process may be processed by Supercontrol in line with their own privacy policy and terms.

We recommend reading Supercontrol’s privacy information before completing a booking.

6. Who we share your information with

We may share personal information with trusted service providers where necessary to operate the website, respond to enquiries, and manage bookings.

This may include:

Website hosting and platform providers, including Wix
Booking system providers, including Supercontrol
Email service providers
Professional advisers, where required
Legal or regulatory authorities, where required by law

We only share information where necessary and appropriate.

7. How long we keep your information

We only keep personal information for as long as necessary.

Contact form enquiries are usually kept for as long as needed to respond to and manage your enquiry. We may keep enquiry records for a reasonable period afterwards in case of follow-up questions, complaints, or booking-related issues.

Booking information handled through Supercontrol may be retained according to Supercontrol’s own retention policies and our own legal, accounting or business requirements.

8. Cookies and analytics

Our website may use cookies or similar technologies to help it function correctly and to understand how visitors use the site.

As the website is built using Wix, Wix may set essential cookies required for site security, performance and functionality. Other cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been obtained.

A separate Cookie Policy or cookie banner may provide more information about the cookies used on the website.

9. International transfers

Some of the services we use, including website, email or booking technology providers, may process personal information outside the UK.

Where this happens, we expect those providers to use appropriate safeguards to protect personal information in line with UK data protection law.

10. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Request a copy of your information in a portable format
Withdraw consent, where we rely on consent

To make a request, please contact:

escape@betwsaccommodation.co.uk

We will respond in line with the timescales required by UK data protection law.

11. How to complain

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue: